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SPA CANCELLATION POLICY 1. Purpose We value your time and ours. This policy ensures we can accommodate all clients fairly and keep our schedule running smoothly. 2. Appointment Changes & Cancellations Please provide at least 24 hours’ notice if you need to cancel or reschedule your appointment. Cancellations made with less than 24 hours’ notice may incur a cancellation percentage fee of 70% o 3. No-Shows If you miss your appointment without notice, you will be charged 100% of the total value of the appointment. Repeated no-shows may require prepayment for future bookings. 4. Late Arrivals Arriving more than 30min late may result in a shortened service or rescheduling, with the applicable fees. 5. How to Cancel or Reschedule Contact us via e-mail or WhatsApp. Messages sent outside business hours will be considered received the next business day. 6. Exceptions We understand emergencies happen. Please reach out as soon as possible, and we’ll do our best to accommodate you.

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Hartbeespoort Country Hotel & Spa

Business Hours

Monday: 9:00 am - 5:00 pm
Tuesday: 9:00 am - 5:00 pm
Wednesday: 9:00 am - 5:00 pm
Thursday: 9:00 am - 5:00 pm
Friday: 9:00 am - 5:00 pm
Saturday: 9:00 am - 5:00 pm
Sunday: 9:00 am - 3:00 pm

Contact Us

Plot 193, R104 Old Rustenburg road, Hartbeespoort Dam, North-west, Hartbeespoort, South Africa

+27 71 335 0362

+27713350362

info@hartiescountryhotel.co.za

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